Six Sigma Meet Information Systems

This research examines a relationship between Six Sigma methodology and a business problem that emerges with an information technology (IT) solution as the best alternative. A knowledge set of Six Sigma is compared to the content of the systems analysis and design (SA&D) and accounting information systems (AIS) courses typically offered by colleges of business. The purpose is to identify potential areas whereby there is a match between Six Sigma and these IT courses. Six Sigma and IT touch points range from Six Sigma IT tools supported by IT to a Six Sigma result that is achieved by an IT solution. When IT is included in the solution, the Six Sigma project may take a detour (identified herein as a “speed bump”) while the IT solution is prepared and implemented. An advantage of an IT solution is that control is instantiated that makes it very difficult to deviate from the new solution. Six Sigma and traditional IT business problem solutions share many techniques that are compatible with one another. Where these intersections occur, IT courses can include a Six Sigma view to better prepare future systems analyst to work in this environment. The Six Sigma and IT synergies should undergo further examination to provide additional direction on how these two methodologies can better support future IT education.